Frequently Asked Questions
Everything you need to know about your Waxwork Records order.
When will my order ship?
Standard in-stock items typically ship within 3-5 business days. For pre-order items, please refer to the specific shipping timeline listed on the product page.
How do you package vinyl records to prevent damage?
We use heavy-duty, reinforced record mailers designed specifically for safe transit. Each record is packed with care to prevent corner dings, seam splits, and warping.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and the weight of your package.
What is your return policy for defective items?
If you receive a defective or damaged record, please contact our support team within 14 days of delivery with photos of the issue. We will provide a replacement or a full refund.
Can I cancel or modify my pre-order?
Pre-orders can be cancelled for a full refund anytime before the item enters the shipping process. Once an item has shipped, our standard return policy applies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.